TERMS AND CONDITIONS OF PURCHASE
To process an order in the MEATPROT, SL online store, it will be essential to accept the following terms and conditions:
The General Contract Conditions contained in this document apply to all commercial transactions carried out through the online store https://crownsportnutrition.com, whose owner is MEATPROT, SL with CIF B26278028 and domiciled in the Industrial Estate El Raposal, Plot 23 26580 ARNEDO (LA RIOJA province).
For the purposes of this document, the contact telephone number is 941 129 426 and the contact email is email@example.com
2. INTELLECTUAL AND INDUSTRIAL PROPERTY
The rights related to industrial and intellectual property (including but not limited to: brands, logos, texts, photographs, icons, images, as well as graphic design, source code and other software elements contained in the online store https:/ /crownsportnutrition.com are the property of MEATPROT, SL or the representative companies and manufacturers of the products offered.Therefore, they are subject to intellectual and industrial property rights protected by Spanish and international legislation.
Without the prior and reliable written authorization of MEATPROT, SL or, where appropriate, the representative or manufacturer of the rights-holder product, it is not permitted to use, reproduce, transmit, manipulate, as well as any use that exceeds a use normal and necessary for visiting the page and using the services offered.
Access to the products supplied does not imply on the part of MEATPROT, SL a waiver, transmission or total or partial cession of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication on these contents without the prior and express written authorization of the respective holders of said rights, without prejudice to the right to view and obtain a private security copy of such content, provided that said right is exercised according to the principles of good faith and provided that The intellectual and industrial property of the owner of such rights is kept unchanged, is used for non-commercial purposes and exclusively for the user’s personal information.
The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.
3. PURPOSE AND ACTIVITY
MEATPROT, SL through its online store https://crownsportnutrition.com is dedicated to the sale and distribution of sports food products.
4. UPDATE OF THE WEB SITE REFERRED TO RECRUITMENT
MEATPROT, SL reserves the right to make changes and updates to the Products, prices, promotions and other conditions contained in https://crownsportnutrition.com.
MEATPROT, SL, within its means, ensures that the information offered on the website is true and appears without typographical errors. In the event of a typographical error, beyond the control of MEATPROT, SL, it will be corrected immediately. If it happens that a customer decides to make a purchase based on an error of this type, MEATPROT, SL will immediately inform them of said error, both parties being able to terminate the purchase at no cost as long as the existence of said error is justified.
5. LANGUAGE AND DURATION OF THE CONTRACT. MINIMUM AGE OF CONTRACT
Regardless of the possible translations of the section of these general contracting conditions, the official language of the contract will always be the Spanish version.
As contract duration we understand all the phases between the request of the initial order until the effective delivery of the requested Products by MEATPROT, SL and the total payment of the agreed price by the client.
According to article 1263 of the Civil Code, unemancipated and disabled minors cannot enter into distance purchase contracts without the express consent of their parents or guardians.
By accepting these general contracting conditions, the Client declares to be of legal age (at least 18 years) and to have the legal capacity to purchase the Products offered through https://crownsportnutrition.com and that he understands the conditions. general in its entirety.
6. LEGAL WARRANTY AND AFTER-SALES SERVICE
As a consumer, the customer of our online store has, apart from the rights described herein, all legal rights under Spanish and European legislation regarding the sale of consumer goods. We inform you that these legal rights can never be affected by these ‘General Contract Conditions’.
In the case of defective products, we inform you that, according to current regulations, MEATPROT, SL must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for you. MEATPROT, SL is responsible for any lack of conformity that is manifested within a period of THREE (3) years from delivery.
In this regard, it is understood that there is a lack of conformity when:
- The product does not conform to the description made by the seller and does not have the qualities that it has presented to the consumer and user in the form of a sample.
- The product is not suitable for the uses to which products of the same type are ordinarily intended.
- The product is not suitable for any special use required by the consumer and user and has informed the seller, having admitted that the product is suitable for that particular use.
- The product does not present the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect from the nature of the product and its characteristics reported in the advertising and on its labeling.
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the TWO (2) years after the delivery of the product already existed when it was delivered. The consumer and end user must inform the seller of the lack of conformity as soon as possible from the moment of detection. Failure to comply with said period will not imply the loss of the corresponding right to sanitation, the consumer being responsible, however, for the damages or losses actually caused by the delay in communication and due to the continued use of the good by the consumer once non-conformity detected.
The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. The seller is responsible for the lack of conformity that is manifested within a period of two years from the delivery. In the case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.
We have a professional team that attends to all the doubts and queries of our clients, taking charge of any incident, managing guarantees and repairs, etc. In our after-sales service we also have qualified personnel who will provide technical advice and repairs of any of our products.
7. ACCURACY OF DESCRIPTION OF THE PRODUCTS
Although it is our commitment to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online store, our company does not expressly guarantee the total accuracy, reliability or exhaustiveness of said information, which could sometimes be altered by differences in the settings of the different types of browsers used to access our online store.
In any case, if the customer considers that the purchased product does not correspond exactly to the item shown in the catalog of our online store, they may return it according to the terms and manner described here (see the ‘Returns and cancellations’ section) without being able to claim anything else in concept of damages or prejudices.
8. HOW TO BUY
Through the consultation of our web page you can find out about our products by accessing our online store directly, on the web page itself in the Menu SHOP. Once inside our online store, you can find out about our products, their qualities, packaging and prices by accessing the various product categories that appear in the SHOP menu. To select the desired product we must access its tab by clicking on its image. Once, within the product file we can find out about the characteristics of the product, price and select quantity. The total price of the selected item(s) will then appear and we can add it to the shopping cart using the ‘Add to cart’ option found below the item’s price.
Once this selection is finished, in the next step of ‘Products in your Cart’, you can review the status of your cart (selected product, desired units, unit price, taxes to add, subtotal and total purchases and/or modify its content , as well as “continue shopping. When you consider the selection process completed, continue to the next step “Complete Purchase”, completing the marked mandatory fields, which are necessary for the management and delivery of the order, as well as the payment method. You must read and accept the general conditions of sale, as well as the data protection policy in order to complete the purchase process.
By pressing the “Place order” button, you will be directed to the payment gateway of the selected option, where your order will finally be completed. After completing the process, we will send you an email with the detailed order. This email does not imply acceptance of it, it only constitutes a confirmation of your order request.
9. METHODS OF PAYMENT
Payment by credit/debit card is accepted; Payment by Paypal; Bizum and Sofort platform,
See https://www.paypal.com/es/cgi-bin/webscr?cmd=xpt/Marketing/general/NewConsumerWorks-outside to learn about the secure communication procedure for your information on the Paypal platform.
Consult https://bizum.es/seguridad to know the procedure for the secure communication of your information on the Bizum platform
See https://www.sofort.com/pay-with-sofort/ to learn about the security of your information on the Sofort platform.
The person responsible for any transaction with payment cards through this payment gateway is MEATPROT, SL
10. SECURITY OF TRANSACTIONS
https://crownsportnutrition.com uses generally accepted information security techniques in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtain data for the purpose of the corresponding authentication of access controls.
Any contracting process or that involves the introduction of personal data (health, ideology,) will always be transmitted through a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.
11. SHIPPING AND DELIVERY
MEATPROT, SL undertakes to deliver the Products purchased by the User, at the address indicated by the User for this purpose in the order form. In case of omission or error in the completion of said data, MEATPROT, SL is not responsible for the inconveniences caused and the derived re-delivery costs will be borne by the User. In no case will shipments be made to post office boxes and booths.
Shipments will be made only within the territory of mainland Spain; Balearic Islands; Canary Islands; European Union, through a courier company; Transport company. MEATPROT, SL reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail manifest damage to the User.
The order placed by the User will be delivered to the destination within a maximum period of two (2) calendar days for peninsular destinations, the Balearic Islands three calendar days (3), the Canary Islands seven calendar days (7) and the European Union three days (3). natural, from the payment of the purchase; with the exception of orders paid by bank transfer, in which case the term will be computed from the issuance via email of the confirmation of receipt of the payment in the account of MEATPROT, SL.
The responsibility for the articles is ours until the shipment is received by the customer, except in the event that the customer expressly chooses a different shipping method from the one proposed by MEATPROT, SL, in which case our responsibility would end at the time of delivery. collection of the shipment in our warehouse.
In the event that reasons of force majeure do not allow the delivery of the order within the established period, MEATPROT, SL undertakes to inform the User as soon as possible of the new expected delivery date, leaving MEATPROT, SL, in this case, released from the commitment indicated in the previous section.
If the Courier Company; The transport company could not make the delivery due to not finding a person to receive the shipment at the indicated destination, the courier company itself will provide instructions to the User to agree on a new delivery date.
At the time of receipt, the User must verify that the order matches the quantity and type of product requested. If there is any discrepancy, the user must follow the instructions in sections 7. ‘ACCURACY OF PRODUCT DESCRIPTION’ and 12. ‘RETURNS AND CANCELLATIONS’ of these Conditions.
For the purposes of our General Contract Conditions, it will be understood that the “delivery” of the product has been carried out at the moment in which you or a third party indicated by you acquire material possession of the products, which will be accredited by means of the signature of receipt of the order at the agreed delivery address.
Depending on the delivery method selected by the customer, there will be shipping costs that will always be added to the final purchase price. However, the Client will always be informed before confirming his order of the associated shipping costs. The acceptance of the ‘General Contract Conditions’ by the client will always imply the acceptance of the shipping costs by the client.
We inform you with the indicated shipping costs are:
For the Peninsula: the fixed shipping cost is €5
For the Balearic Islands: the fixed shipping cost is €9.12
For the Canary Islands: the fixed shipping cost is €20
For the European Union: the fixed shipping cost is €20
For orders from 25 Euros to the Peninsula, no shipping costs will be charged.
For orders over 25 Euros to the Balearic Islands, no shipping costs will be charged.
For orders over 90 Euros to the Canary Islands, no shipping costs will be charged.
For orders over 100 Euros to the European Union, no shipping costs will be charged.
12. RETURNS AND CANCELLATIONS
Right of Withdrawal
We inform you that, in accordance with current regulations on distance purchases, you have a period of 14 calendar days, counting from the date of delivery of the Products, to return them in the event that for some reason there is no satisfied with your request (According to art.68-79 and art.102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws). .
In order for you to exercise your right of withdrawal from the purchase, all returned products must be in perfect condition and protected with their initial packaging, or, failing that, in packaging that offers the same or better protection conditions for the product. Otherwise, MEATPROT, SL reserves the right to refuse the return or attribute to the client the damages due to the defective protection of the product during its shipment to our warehouse.
In any case, the client will be responsible for the decrease in value of the returned goods resulting from handling other than that necessary to establish the nature, characteristics and operation of said goods.
We inform you that all personalized items, goods that can deteriorate or expire quickly, sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that are strictly excluded from the right of withdrawal from the purchase by the customer. have been unsealed after delivery and other cases contemplated in current regulations.
To exercise your right of withdrawal, you can contact us using the contact details that appear in the ‘Cancellation of Purchases’ section below. Likewise, if you wish, you can exercise your right of withdrawal through the following form by sending us an email to firstname.lastname@example.org or by postal mail: Polígono Industrial El Raposal, Parcela 23 26580 ARNEDO (LA RIOJA), a communication with the following content:
Attention to (sales- MEATPROT, SL)
Name of the consumer or consumers: …………………………………………….
Order number: ……………………………………………….
Date of receipt of the order: ……………………… of ………. of 20….
Consumer Address: ………………………………………………………………………………………………
Consumer Phone (optional): ………………
Consumer Email (optional): ………………
In it ………………. of ………………of 20…:
Signature (only if presented on paper):
We inform you that in the event that you exercise your right of withdrawal, the return shipping costs will be borne by you, although in no case may these costs be different from the shipping costs of the initial order.
The refund period is 14 calendar days from the notification of withdrawal, although this will not be made until the items have been received and it has been verified that the user has not carried out any manipulation other than what is necessary to establish the nature, characteristics and operation of the articles.
Refunds will be made through the same payment method in which the purchase was made and in the shortest possible time from the receipt and approval of the withdrawal request by MEATPROT, SL.
Cancellation of Purchases.
The user can cancel the purchase process as long as it has not been fully processed. In order to ensure said cancellation by the client, it is advisable to immediately contact MEATPROT, SL by email at email@example.com or by phone, 941 129 426.
For more information about our shipping and delivery policy, you can access https://crownsportnutrition.com/politica-de-devoluciones.
13. DATA PROTECTION
Generalities. In compliance with the provisions of current regulations on the Protection of Personal Data, we inform you that your personal data will be processed by MEATPROT, SL, as the data controller for the purpose of administrative, commercial and tax of the orders placed through our online store as well as the commercial actions derived from the management of our clients.
We inform you that, in compliance with current regulations on the protection of personal data, your data will be communicated to the courier companies and other transport companies that will carry out the home delivery service under our order. In the same way, our hosting and maintenance providers of our online store may potentially have access to your data. Our company will take all the necessary measures to guarantee compliance with current regulations on data protection regarding the data of our clients by our suppliers.
Likewise, we inform you that except legal obligation or express consent on your part, MEATPROT, SL will not transfer your data to third parties other than those, where appropriate, identified here.
You have the right to obtain confirmation as to whether at MEATPROT, SL we are treating your personal data, therefore, you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary, as well as exercise the other rights included in the regulations in the manner explained in the additional information. You can exercise the aforementioned rights in the terms established in current regulations by contacting MEATPROT, SL, Polígono Industrial El Raposal, Parcela 23, tel.941 129 426, e-mail: firstname.lastname@example.org.
Likewise, you can request additional detailed information about our data protection policy from the same contact information.
Likewise, you can consult our additional information on our website www.crownsportnutrition.com
Legal scope of use of customer email addresses .Customers, by registering as such and purchasing our products, will receive promotions by e-mail, as well as information bulletins about news. This service is subject to the provisions of article 21.2 of Law 34/2002, on Services of the Information Society and electronic commerce, modified by Law 32/2003, of November 3, General Telecommunications that authorizes the Sending commercial communications electronically when there is a prior contractual relationship and products or services similar to those that were contracted are advertised. However, all commercial communications sent by MEATPROT, SL will be clearly identifiable as such through the reference “advertising” at the beginning of the message body and will identify MEATPROT, SL as the entity responsible for the shipment. Each shipment will provide a simple and free means for the recipient to unsubscribe from the commercial communications system by e-mail. Likewise, you can send us an email to email@example.com to ask us to exclude you from our commercial information distribution lists.
14. NULLITY AND INEFFICACY OF THE CLAUSES
If any clause included in these General Conditions were declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else and considering such provision in whole or in part by not included.
15. APPLICABLE LAW
Commercial transactions carried out with MEATPROT, SL are subject to Spanish legislation.
Laws applicable to the matter:
- Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
- Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of disputes in matters of consumption.
- Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Law 32/2003, of November 3, General Telecommunications.
- Law 7/96, of January 15, on the Regulation of Retail Trade (LO 2/1996, of January 15, Complementary to the Regulation of Retail Trade, Law 47/2002, of December 19, reforming Law 7 /1996 and Law 1/2010, of March 1, reform of Law 7/1996)
- Law 7/1998 on General Contracting Conditions.
- General Regulation EU 2016/679 on Protection of Personal Data and Free Movement of Data.
- Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantees of Digital Rights.
- How many legal provisions are applicable.
In case of conflict or disagreement in the interpretation or application of these General Conditions of Contract, the Courts or Tribunals that hear the matter will be those established by the applicable regulations regarding jurisdiction. However, the consumer is informed that in accordance with article 52.3 (”Territorial jurisdiction in special cases”) of Law 1/2000, of January 7, on Civil Procedure, when the rules of territorial jurisdiction over general jurisdiction and special cases do not apply to disputes arising from the exercise of individual actions by consumers or users, the court of their domicile or the corresponding court in accordance with articles 50 and 51 of the aforementioned shall be competent, at the choice of the consumer or user. Law.
In the event that the buyer is domiciled outside of Spain, both parties will submit to the Courts and Tribunals of LA RIOJA (Spain).
16. ENTREPRENEURS’ OBLIGATION TO PROVIDE INFORMATION ABOUT ACCREDITED ENTITIES FOR ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES (art. 40, Law 7/2017, of November 2)
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of discrepancy, conflict, etc. between the consumer and our business. Access to said online dispute resolution platform is available at the following link: http://ec.europa.eu/consumers/odr/ .”
The online dispute resolution platform can only be used by consumers residing in the EU. For more information about the process, you can consult the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
17. SENDING OF INVOICES AND OTHER INFORMATION DERIVED FROM THE PRESENT GENERAL CONDITIONS OF SALE
With the acceptance of these General Conditions of Sale and in compliance with the provisions of Article 23. ‘Validity and effectiveness of contracts entered into electronically’ of Law 34/2002, of July 11, on company services of information and electronic commerce, we inform you that all information derived from this contract, including all billing derived from the transactions carried out and contracted through the use of this site, will be carried out through electronic support, although you can indicate your will at any time. of receiving a paper invoice, in which case, we will issue and send the invoice in said format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.